SHIPPING INFORMATION
Advanced Shipping Q&A | Cover neglected niche user doubts
Basic Shipping Q&A
Q: Can I permanently turn off automatic shipping notification? A: Full notification switch is embedded in account setting, users can disable all shipping alert one-click freely.
Q: Will parcel weight be marked on outer packaging? A: Private weight label is hidden on parcel backside, invisible for public receiving personnel.
Advanced Custom Q&A
Q: Can I appoint exclusive receiving time slot for door delivery? A: Fill time appointment remark while checkout, warehouse will mark priority delivery tag for terminal arrangement.
Q: Is waterproof outer packing available for humid-area transit? A: Waterproof reinforced packing is free optional, tick relevant option on order submission page.
Exception Handling Q&A
Q: Tracking stops updating for several days, what should I do? A: Submit tracking stagnation ticket, logistics team will verify transit node within 2 working hours.
Q: Parcel marked delivered but not received by myself? A: Check authorized pickup record first, apply parcel location verification via service portal instantly.