QUICK HELP

#Account Manage#Message Control#Service Efficiency#Personal Setting

Q1: Can I hide partial personal display information?

Partial information hiding switch is available to adjust public display content freely.

Q2: What will cause consultation submission failure?

Oversized attachment, unstable network or sensitive text content will fail submission.

Q3: Can feedback content be revised after submission?

Feedback revision is available within 24 hours after successful submission.

Q4: How to set exclusive message receiving time window?

Set quiet hours in settings to block non-urgent out-of-time reminders automatically.

Q5: Are historical Q&A contents updated synchronously?

Outdated FAQ content will be replaced and updated synchronously by official team.

Q6: Is there priority difference between new and old users?

All users enjoy equal service standard and consultation processing priority.